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I think this thread is beggining to be a bit heated. I have contacted Customer service to get an SD card image and there has been no reply as well. This was TWO WEEKS AGO. I have gotten a replacement kobo in the meantime from my retailer, but this will not solve my concerns.
I want to have the SD card option and having the source to do whatever I like with the software of the device. I am a firm believer that source will be the way to speed up fixing the software bugs this device.
The reason of sabredogs complaint about customer service is (from my point of view) the fact that ALL questions regarding sd card images have been put on hold without an official reply from Kobo.
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