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I don't agree at all, although I don't want to dismiss the hardware of the Nook at all. The software/firmware problems were a big deal for several months, and in the mean time the customer service/support/forum was "not up to par, so to speak". This really wasn't a problem with the Nook itself, it was released to the market too soon (and they probably had too, to tell the truth, for the holidays).
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