You might have had to wait only two days. It seems that some of us have had to wait far longer for a response if any at all from customer service. Yet you persist on having a go at all those who dare have a differing point to your opinion.
I emailed Dell customer service yesterday about an issue regarding my netbook and received an answer within two hours that solved the issue. I expect the same from other companies.
My last communication to Kobo was thanking them for the potted escalation communication they sent in response to my original request and that was quite a few days ago.
Something IS amiss but not from my end.
As I said before, you were fortunate enough to have had your Kobo firmware upgraded via SD card. But you bluster about and attack others who want the same ability?
Get off your high horse and stop pontificating.
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