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>> ... But I am sure you will continue to try to show us the way ...
All I can say is that I get results. And NOT by moaning and whining. And NOT by sitting back and waiting for weeks on end for replies.
>> ... you think it is the customers job to continually follow up with a company even though they say they will get back to you?
I repeat, I would not wait two weeks for such a response. Something is amiss. I have NEVER had to wait more than a couple days for a reply to a direct question to a Kobo representative.
Back to my Kobo ...
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