Quote:
Originally Posted by clintbradford
>> ... as my request for SD card assist is over two weeks old, with no reply except the obligatory "escalated to level 2 support" ...
Why are you posting this? Have you been contacting your Kobo rep every couple of days?
There is something missing from your post. Either not sufficient info given to Kobo .. or not sent directly to Kobo properly ... or no logical and reasonable follow-up on your end - SOMETHING is missing. Because if you read this message board for a while (which is full of "problem reporters" while the vast majority of owners are not here, pleased with their Kobos) - you will discover that Kobo reps are eager to please us.
Long live Kobo.
Clint Bradford
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Oh Clint, have you been so disappointed in the past by other customer service that you think it is the customers job to continually follow up with a company even though they say they will get back to you? Is it not the company's job to reply to you in a timely fashion? "Kobo reps are eager to please"? Some are definitely eager, like the ones who watch these boards. Others barely even read our e-mails before sending a generic response that in no way answers our questions.
https://www.mobileread.com/forums/showthread.php?t=91848.
Also, I think the real question is why are you responding to Sabre's post if you are just going to lecture? You're response is not helpful.