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>> ... Clintbradford sounds like a Kobo rep. Blame the customer first ...
No - you (a) don't know me at all and (b) don't read very much here.
Because if you did, you'd realize that (a) I am just a consumer with a little experience with my Kobo, and (b) the Kobo reps here are MUCH more responsive and helpful than I ever could be.
>> ... Be careful how strongly you voice your opinions then as you come across as abrasive ...
My intention entirely. We're just on different wavelengths when it comes to effectively communicating. I would not wait for "two weeks" for a reply from ANYONE - whether an electronics firm, an elected official, or my tax accountant. And I most certainly would not post my sob story in a public forum WITHOUT making a bunch of contacts to help me resolve my perceived problems.
Actually, we were in the same boat. My Kobo died. But no one here knew about it. I was in constant contact with a real person at Kobo - that was my Plan A: to get my Kobo up and running. Plan B was my 60 day return/exchange window at any Borders store as a Borders Rewards Club member - so if I got close to 60 days without satisfaction, I was going to exchange my Kobo for a new one.
But Plan A proceeded, and I am interrupting reading my Kobo to reply here.
But I see a woefully inadequate Plan A on your part: One message two weeks ago to some unknown person at Kobo.
Neither of us should have to be going through what we are going through - I give you that. All electronics items should work 100% of the time for 100% of all consumers. I could have easily given up on Kobo and bought a Kindle2 back then, or a Nook - both with their attractiveness. But I felt I was "in" on some growing pains for Kobo, and was glad to assist them with troubleshooting my Kobo. Would I rather have been reading books while waiting for Plan A to materialize? Absolutely.
Long live Kobo.
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