I feel your pain. Last week they had a bit of a mess with book distribution; I suppose it had something to do with their servers or something. So, purchased three books mid-morning (I had bought one at breakfast) and they won't download the .acsm file for ADE. Server message: Forbidden. O-Kay, means that's something wrong with dbs. Try and try again, and send message to customer service- I can't download the book, the .acsm file doesn't get to my computer, error message and so. Two days after I get a email and they tell me that I
don't have to download anything, because there's ADE that will do that. I politely thank them because ok, you answered me, and the problem went away on its own, but I also told them nooo, you
do download a file, it just won't show in the Download location but on the temp folder (just check the download menu window, in Firefox). No answer. Oh well, I did it for the glory.
So, my idea is: their CS is better than Waterstones', but still they're pretty clueless. Still, my problem went away on its own, yours is still there
