Quote:
Originally Posted by rogue_librarian
The word you're looking for is "directive", I think  But yes, it's EU legislation ("protection of consumers in respect of distance contracts") allowing you to return your merchandise within a certain period (between 10 and 14 days, usually, depending on your country) for a full refund. Quite handy. |
Not sure how binding it was, hence my use of the word guideline
If I recall correctly, a directive has the force of a law, while a guideline is just that, a guideline (correct me if I'm wrong!)