Quote:
Originally Posted by GeoffC
We also have a 7 day 'try out' (distance selling regs) that allows the purchaser to return for full refund including p&p. Although how this would work across a border, I don't know ....
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I believe it's an European guideline. We call it the cool-down period.
Quote:
Originally Posted by KunoK
My direct reason for this thread is actually not UK or US, but the Netherlands. I have for the second time ordered a reader from a Dutch company ( different Dutch companies). On both occasions the seller , has immediately drawn the money from my account, even though being unable to deliver, because they were out of stock. How long should you accept to wait after having paid. My answer would be: Not a second., but I would like to hear some opinions. Are there some Dutch persons around, who tell how things usually works in the Netherlands? I would welcome some US and UK replies as well.
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Here, it depends. Some shops require you to pay in advance and only when they get the payment will they ship. Others will ship and with the shipment there will be an invoice which you have to pay once you get it. And some shops simply won't allow you to order it, unless they have it in stock. I've never cancelled any order, so I've no idea how that works, but, as we have iDEAL (
http://www.ideal.nl/consument/?s=wat&lang=eng-GB, or "iDEAL allows you to make online purchases in a familiar, secure and simple way. If you already have online banking, you can start using iDEAL right away, without any formalities.") all transactions are secured against fraud. You can always retract your payment, within 30 days.