Thread: Classic How is Customer Support?
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Old 07-31-2010, 09:55 PM   #3
delphidb96
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Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by Doug Pardee View Post
I don't think I've ever heard of a NOOK being repaired. They're all still under the original one-year manufacturer's warranty, so if it's a warranty problem, B&N simply ships a new NOOK.

If the NOOK is physically damaged and the owner didn't buy coverage against that, the NOOK is probably worthless. I don't think that B&N has a repair facility for NOOK.
They *say* they do, but they point out that non-warranty repairs (swaps?) cost. I more wanted time-frame feedback.
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