Thanks for the info and the sentiment.
Yes, all my books are on the SD card, although in my testing (before noticing the dent in the screen), I had occasion to connect via the USB port and was able to guess when to press what button to make it happen.
If I didn't hear back from Astak before leaving Hayward for San Jose this afternoon, the Brokow Frys was precisely where I was considering looking for a (non-Astak) replacement, so knowing now that Astak is close by will give me the opportunity to at least fruitlessly ring their doorbell, first.
Perhaps expecting an immediate replacement just because I happened to be in the area is a bit of a stretch, but expecting a response to two phone calls and an email shouldn't be.
Apparently, Robertb wasn't joking as much as he thot when he said:
Quote:
Originally Posted by Robertb
Dear all:
PLEASE... if you need anything... drop an email to: support@astak.com! Extra tech people will be monitoring!! It takes several of them to make up for what I try to do. (HA!) |
Unfortunately, I didn't find his post until after making several phone calls and finally finding Astak keeps the support email address hidden in the fine print down at the bottom of the FAQ without a link to take you there.
So having not found his post yet, I had sent him a heads-up pm in case he could do something after 3 hours of silence. Naturally, after finding the post, I sent off a second pm apologizing for the first. Since one seldom comes back on the job precisely when expected after major surgery, I expect he won't get my pm's until the issue is resolved - one way or the other.
Anyway, thanks for the response and the info, Ducks. Now I have to decide if Astak's silence is enuff to make me throw the ereader in the trash and buy a (non-Astak) replacement, or just spend a few $$ on some pbooks to hold me over.
Left alone to stew over Astak's silence, I was ready to trash the thing, but while the forum might get by without Robertb, (temporarily), Astak can't, and giving thot to my response here because you, Ducks, give credence to Robert's claim that its you experts that make the forum what it is, perhaps I'll go the pbook route.
As a unit, the Astak is great, and I have had no complaints. I still have no complaints since the mysterious screen damage is not Astak's fault. But lack of response does NOT instill confidence in their support.
I don't know if I'll have wifi once I leave San Jose, so I may not know the outcome here until I get home. So, we'll see.