I submitted a request for help on my issue last week. I was told it would be forwarded to 2nd level support. I heard nothing back so a couple of days ago I checked on the status of the request. The status is that I cannot see the status because my help request ticket number has been deleted.
This is the original e-mail I received when I initiated the help ticket.
Quote:
Thanks for getting in touch with us. Your request (#36748) has been received, and is being reviewed by the Kobo support team.
We'll keep in touch with you via email, but if you want to review the status of the request and add additional comments, follow the link below:
http://kobo.zendesk.com/tickets/36748
Have questions about your Kobo eReader?
Try our Frequently Asked Questions for the eReader:
http://kobo.zendesk.com/forums/16579...s-kobo-ereader
and our Troubleshooting Tips
http://kobo.zendesk.com/forums/16579...desktop-reader
(Hint: if you want to check on your request online, you will have to create a username and password for our Customer Care system - it is separate from your Kobo account. Or you can just sit back and we will send you email. Whatever works best for you!)
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Hi,
Thank you for contacting Kobo Customer Care. We have escalated the following issue to our level 2 support and we will have an update via email shortly.
After upgrade, ereader will not sync or enter upgrade mode. Tried all troubleshooting. Would like a copy of the restore package on SD card so does not have to return. Customer is very computer aware.
Sincerely,
The Kobo Team
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