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Redfox · 07-30-2010, 01:12 AM

Thanks, but I tried deleting the device from my Sony account and re-registering, and it now appears to work fine.

I think the problem was that there are two numbers on the sticker on the back, and the registration form rejected the first one so I put both in and it seemed OK - but it was only when I registered using the second number only that it was recognised by the device.

*sigh* Don't people do any user testing on their websites?

07-30-2010, 01:12 AM	#13
Redfox aka Anne Lyle Posts: 85 Karma: 437516 Join Date: Feb 2008 Location: Cambridge, UK Device: Sony PRS-600	Thanks, but I tried deleting the device from my Sony account and re-registering, and it now appears to work fine. I think the problem was that there are two numbers on the sticker on the back, and the registration form rejected the first one so I put both in and it seemed OK - but it was only when I registered using the second number only that it was recognised by the device. sigh Don't people do any user testing on their websites? Last edited by Redfox; 07-30-2010 at 01:53 AM.