Thread: WSJ: How Low Will E-Reader Prices Go?
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Old 07-29-2010, 10:33 PM   #23
charleski
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Join Date: Sep 2009
Device: PRS-505
Quote:
Originally Posted by ppw View Post
If Sony wants to go the route of claiming better quality and design then they'll want to beef up their support to stop looking stupid.

I was very impressed at the effort they put in to upgrade the PRS-500 to handle epubs, but support for their later models is distinctly lacking. We know Adobe has a better version of their reader SW available, so where's the firmware upgrade? The Kindle 2 received several software updates during its life, updates that didn't just fix bugs but added functionality.

If Sony wants to pretend that they're offering a higher-quality product, they can't treat their devices as commodity appliances and need to back them up with proper support.
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