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I had this problem until two days ago, when I realised that although I had been tidying the author field when editing meta data, I had neglected the author sort field. Once I cottoned on - it was a lot of hard work to clean because there were a number of unknowns, or first name rather than surname first, titles in the field, etc etc, but now I can sort my books beautifully based on the author. Now, I'm not suggesting you're as dense as me - but have you checked what is in that field?
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