Quote:
Originally Posted by kennyc
Cause they never really tell you the whole story.....
They are coached and trained to never reveal any un-necessary information -- this affects even my work within the company I work for. People think that by not saying things they can cover their A$$eS
|
They don't
know any "unnecessary information".
First line phone support works from a script, and tries to make everything fit the script. They can be derailed fairly easily.
I try to make it clear when calling that
I'm a tech, and get escalated to a higher level.
______
Dennis