Quote:
Originally Posted by GeoffC
So the phone guy, adamant there was nothing wrong, hardware-wise ...
so when the engineer arrives, why did he change the motherboard and the optical drive, and the heat sink (saying faults with the latter were a known problem with the machine).
the engineer's description of the support advisors; "muppets" .....
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Cause they never really tell you the whole story.....
They are coached and trained to never reveal any un-necessary information -- this affects even my work within the company I work for. People think that by not saying things they can cover their A$$eS