Quote:
Originally Posted by GeoffC
on-line warranty support that left a functioning laptop non-functioning after uploading a new bios and a new video driver in an attempt to remedy an over-heating machine with a noisy optical drive.
tough luck he said refusing to allow a technician to come (in breech of terms) within 24 hours.
tough luck he said demanding I solve the problem by repair-format using discs they sent us with the laptop.
Oh no they didn't, oh yes we did ..... etc until a supervisor stepped in.
they went away and left it !
why didn't they say, just re-boot using "last known working boot" option !!!!
I was promised a telephone call between 8 and 10 this morning to arrange the visit....
9:30 - still waiting .....
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So the phone guy, adamant there was nothing wrong, hardware-wise ...
so when the engineer arrives, why did he change the motherboard and the optical drive, and the heat sink (saying faults with the latter were a known problem with the machine).
the engineer's description of the support advisors; "muppets" .....