|
on-line warranty support that left a functioning laptop non-functioning after uploading a new bios and a new video driver in an attempt to remedy an over-heating machine with a noisy optical drive.
tough luck he said refusing to allow a technician to come (in breech of terms) within 24 hours.
tough luck he said demanding I solve the problem by repair-format using discs they sent us with the laptop.
Oh no they didn't, oh yes we did ..... etc until a supervisor stepped in.
they went away and left it !
why didn't they say, just re-boot using "last known working boot" option !!!!
I was promised a telephone call between 8 and 10 this morning to arrange the visit....
9:30 - still waiting .....
|