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Yes, Franklekens feedback at the end is important.
I too didn't like the situation that they did not respond properly and timely to his emails and he has to come here and write. Only someone from pocketbook service can clarify on this. The best would have been, if they responded to his email with the offer to the replace the faulty unit with new one like they offered him now. I am happy, atleast they realise now and offer to solve his problem.
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