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So let me understand this. You had an unexpected status/error condition 5 minutes into the upgrade process. Instead of calling the Helpline, or taking it in to the store for them to do it for you, you proceeded to spend hours dreaming up novel reset key sequences and repeatedly performing the same, doomed, process over and over until you were exasperated and ready to smash the device.
Finally, you called Kobo and within a few minutes you determined that they could deal with it for you in one of the stores. The staff at the store offered to replace your unit on-the-spot if they couldn't fix it for you. It was fixed in less than 10 minute at the store.
And yet you're totally, over the top, tips of your ears bright red and smoking, pissed off at Kobo?
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