Quote:
Originally Posted by kilohertz53
If "marktech", the Augen forum moderator, is as efficient about passing on members' comments as he is about following up on membership requests (the last new member was admitted 6 days ago), the customer support people will never find out anything. Submitting a service ticket is more formal, specific, and gets a case number assigned.
Update since my original post. A reply from Augen in my email:
We raised that concern to our research and development team. We will be releasing a firmwre update but we don't have complete info yet on what's the enhancement included in the firmware. We will update you as soon as possible
Mark at Augen Customer Support
Ticket Details
===================
Ticket ID: 4270
Department: Customer Support
Priority: Low
Status: Closed
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How long did it take to get that reply? I can only hope that they are spending their time improving their product...
Nate the Great - I appreciate your patience. I agree - it will take some time to get the bugs out. Perhaps it's a financial decision - maybe they needed to release an incomplete product to generate the revenue to improve that product. An aircraft company I worked for did that.... Unfortunately they went bankrupt anyway.