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Old 07-26-2010, 08:49 AM   #41
kilohertz53
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Posts: 141
Karma: 671
Join Date: Jul 2007
Location: Harwichport, MA
Device: Sony PRS-500, Sony PRS-350, Augen "The Book"
Quote:
Originally Posted by VentureForth View Post
True, but it so happens that many of us in this thread also use the augen.lefora.com thread which is moderated by an Augen tech. His authority and position is unclear, but he does seem to know.
If "marktech", the Augen forum moderator, is as efficient about passing on members' comments as he is about following up on membership requests (the last new member was admitted 6 days ago), the customer support people will never find out anything. Submitting a service ticket is more formal, specific, and gets a case number assigned.

Update since my original post. A reply from Augen in my email:

We raised that concern to our research and development team. We will be releasing a firmwre update but we don't have complete info yet on what's the enhancement included in the firmware. We will update you as soon as possible
Mark at Augen Customer Support

Ticket Details
===================
Ticket ID: 4270
Department: Customer Support
Priority: Low
Status: Closed

Last edited by kilohertz53; 07-26-2010 at 10:09 AM. Reason: New info
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