Quote:
Originally Posted by hello
well i think naeb cant distanc e themselves from the unproffessionalism tha t easy. its all about how you think about treating your customer as said above here. obviously naeb wanted to put out a sales letter instead of a review. thats not what people expect as said before. people expect the truth and nothing more. naeb could have written about that a long time ago to stand behind their own effort. if they did. but its better to realize a bit late it works this way than not to realize it at all. looking forward to the review but would appreciate you 'stick your hand in your own buzem' as well as a local saying goes. not just for speaking frustrations, but also for being a part of their existence. and for your customers it would be best as well by the way if you display some form of affection and/or care for your supplier regardless how low your expectations are.
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Hello,
Give it a break! Bookeen has known for some time that any review we posted would be scrupulously fair. But we have felt for some time that it would not be fair to Bookeen to make this review on what was *clearly* early beta-phase firmware. So we chose to hold off. If you don't like it, tough, but don't go telling the world we wanted to do nothing but write a Bookeen-favorable 'sales letter' when you clearly don't know what you're talking about.
And I don't have a clue how to read the local saying 'stick your hand in your own buzem' (bosom (sp?)). As for the rest of your post, are you urging us to be loyal to Bookeen even to the point of staying on a sinking ship(that appears to be the message you're sending) or that we should 'rat out' the current problems in order to appease the madding crowd surging around us demanding answers? Either version is inappropriate. For one thing, we're *NOT* part of Bookeen, so our loyalty has to remain with those who we hope will become our customers. For another, despite *real* problems with overall functionality of the firmware version we have, the Bookeen Cybook Gen3 - if they put in all the features they are claiming - will be a serious contender on the eInk market. Should we *not* acknowledge this and just cast aspersions wildly? How would that serve those who want a decent eInk reader which has Mobipocket support? And there are those, you know.
Yes, I'm getting frustrated. Yes, I have *much* I can't say because I signed an NDA. Yes, I'm caught between the proverbial 'rock and hard place' and your demands are not helping resolve the issues I face.
Back OFF!!!
Derek