Quote:
Originally Posted by PHugger
I just upgraded to Windows 7 and I started having this same problem. The Reader Library starts and appears in the Process list, but never on screen. I contacted Sony Support by email and here is their reply -
(BTW this did NOT work for me - I'll be calling them later today)
Fails to Launch process Windows Vista and Windows 7:
1. Go to your desktop and do a right click on the taskbar ( at the bottom ) and select Task Manager
- In the task manager window select the Processes tab
- End the process for each Reader Library listed that you see Close the task manager
2. Go to My Computer
- Open the local disk C:
- At the upper left corner click where it says Organize
- Select Folder and Search options
- In the window that pop up select the View tab
- Make sure that the option Hidden files and folders is enable
- Select apply and then ok
3. Go back to the local disc C:
- Open the folder that says Program Data
- Delete the Folder that says Kinoma
4. Go back to the local disk C:
- Open the Users folder
- Locate your user folder and open it
- Open the AppData folder
- Open the Local Folder
- Delete Kinoma and Sony Corporation folders
5. Try to open the Reader Library again.
6. When the Reader Library finally open click on Library at the left hand side, if you don't see your books please click on this link and follow the steps to redownload your books:
http://www.kb.sony.com/selfservice/d...nalId=C1001259
If this information does not resolve your issue, please contact us at (866) 962-7669.
I hope this helps someone else. I'll document any further steps they give me as I troubleshoot further.
PCH |
Thanks for posting this reply from Sony. It fixed my issue with the software.
Well, my most current issue with the software. The first time my antivirus (gotta love McAfee) was blocking the install from fully installing (coincidently, it also blocks Microsoft Silverlight from installing correctly. something about plug-ins I do believe). I had installed/uninstialled/clean uninstalled/reinstalled about ten times before I figured out what McAfee was doing (as it didn't bother telling me it was blocking something).
After I finally got it installed without McAfee's interference I found that it still wouldn't open.
More clean uninstalling/reinstalling. Lots of internet searching. Finally this solution you posted seems to have fixed it. Thanks.