I apologize for the problem. Our hours are 10:00 to 18:00, and at this time no do not bring your parcel, in addition, we were not left a message on TNT that they come sooner or later. This is obviously a mistake TNT, we regularly come packages of other courier companies, and never had any problems with delivery.
Despite the fact that we did not accept the blame for the fact that the parcel was not delivered, we'll take care of all your shipping costs, ie refund you already spent 15 euros, as well as send an additional 20 euros in order for you to send a packet again. Please send your bank account number on
info@pocketbook.de. The request for an opportunity to use another courier company, as well as inform us parcel number, so that we have sent a complaint to the TNT.
Immediately upon receipt of your Reader, we will send you a new replacement.
Sincerely,
Anatoli Loucher
Managing director Pocketbook Europe