MobileRead Forums - View Single Post - My jetBook-Lite died today

noclaim · 07-23-2010, 08:48 AM

I also received an email from Phil who suggested that I update the firmware. Since the jetBook-Lite will not boot past the opening screen, I cannot perform the update. Phil suggested I email or telephone their New York office for help.

Over three days I sent two emails and have never received a response. Yesterday I spent 45 minutes on hold listening to their recorded advertisements before Paceo told me to send it in with my Newegg invoice. He said the address is on their web site. No RMA number, just mark it "Warranty". Today it goes off by UPS. We will see what happens.

So far I am nor overly impressed with their customer service.

07-23-2010, 08:48 AM	#9
noclaim Member Posts: 10 Karma: 14 Join Date: Feb 2010 Device: none	I also received an email from Phil who suggested that I update the firmware. Since the jetBook-Lite will not boot past the opening screen, I cannot perform the update. Phil suggested I email or telephone their New York office for help. Over three days I sent two emails and have never received a response. Yesterday I spent 45 minutes on hold listening to their recorded advertisements before Paceo told me to send it in with my Newegg invoice. He said the address is on their web site. No RMA number, just mark it "Warranty". Today it goes off by UPS. We will see what happens. So far I am nor overly impressed with their customer service.