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I have purchased 4 ebooks from the Australian Borders website so far. All four of the titles have the blue 'ebook' tag and all four titles have the description 'Formats available: Desktop, ePub' next to them.
However, only two of the titles have: Download file, (Adobe Digital Edition users) under the red 'open book' button. Why?
I did a search in Google and quite a few other users are have the same issue. I also found this thread.
I clicked on the email us button and there was a 24/7 phone number there. I couldn't believe my eyes. I thought I was going to talk to someone that would be able to help me with this problem. If it seems too good to be true, it isn't.
Having waited for 10 minutes to be put through to someone in another country (Canada?), I explained the problem. Another 2 minutes on hold and I was told that they couldn't help me with the problem! I would have to call borders during business hours. Huh? The technical support banner states:
For technical support for your Kobo eReader, iPad, iPhone or Borders desktop application please call ...
So much for that! Does Borders enjoy giving its customers the runaround?
Can someone then please tell me why two of my purchases do not allow me to download the files?
Thanks in advance.
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