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flamaest · 10-02-2007, 04:47 PM

I "gently" told the Sony Rewards CSR that I received my reader through a credit card promotion and have already been hit with shipping once; and that I was not going to pay twice just because the unit I received was defective. I also did not accept the repair option. I payed for a non-defective and NEW reader, period. I don;t care if the unit cost me $1 or $1000, defective is defective.

The CSR put me on hold and came back in about 2 minutes with a fed-ex tracking number.

Push for the free shipping gently and you will get what you want.

PS: The readers are on heavy back order so be ready to wait for about 2-3 weeks before you get another unit. I wish I had a Sony Style store nearby, this could have only taken a few hours of I had a local store.

2 cents,
F.

10-02-2007, 04:47 PM	#5
flamaest Groupie Posts: 155 Karma: 1044459 Join Date: Jul 2007 Device: prs-500	I "gently" told the Sony Rewards CSR that I received my reader through a credit card promotion and have already been hit with shipping once; and that I was not going to pay twice just because the unit I received was defective. I also did not accept the repair option. I payed for a non-defective and NEW reader, period. I don;t care if the unit cost me $1 or $1000, defective is defective. The CSR put me on hold and came back in about 2 minutes with a fed-ex tracking number. Push for the free shipping gently and you will get what you want. PS: The readers are on heavy back order so be ready to wait for about 2-3 weeks before you get another unit. I wish I had a Sony Style store nearby, this could have only taken a few hours of I had a local store. 2 cents, F. Last edited by flamaest; 10-02-2007 at 04:53 PM.