Thread: My Dead Reader
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Old 10-01-2007, 03:33 PM   #9
jlc
Enthusiast
jlc began at the beginning.
 
Posts: 27
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Join Date: Jun 2007
Device: PRS-650
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Update: After a week of silence, FedEx knocked on my door today. Sony repaired my reader without any fuss. It appears I was scaring myself silly by reading all the unfavorable RMA requests mentioned here.

Judging from the work order receipt, Sony replaced the entire e-ink assembly and updated the firmware. An interesting note is that the parts replaced are warranted for another 3 months (a psuedo extension of the original warranty).

I called Sony to get a better idea of what went wrong but all they would say is that the screen went bad. I'm left wondering if the problem was truly a defect or a result of the low battery situation. Once again, thank you for your comments.
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