Sorry, I will NEVER buy another book from ereader.com. This is the sort of thing R. Stallman was talking about when he claimed that ebook buyers lose rights. The inability to download some books has been ongoing for over a month. I was told it was caused by a problem with their ISP. And here is part of the reply they sent:
The following is quoted from the eReader.com Terms of Use:"9. Ebooks. After purchasing any downloadable eBook or product from eReader.com, it is the eReader.com Member's responsibility to download the eBook or product within 1 hour of purchase. If you believe an error has been made in the purchase, please do not download the eBook (you must contact us explaining the error at
support@eReader.com). Once you download the eBook, then it is impossible for us to refund you for it. Please note: Because of the constantly evolving nature of the eBook industry and eBook formats, we do not guarantee that eBooks you purchase from eReader.com will always be available in the formats that we "currently" support. That is why it is important that you download the eBook in the format of your choice immediately after purchasing.eReader.com, however, will make efforts to keep the product listed and available for download in the eReader.com member's "Bookshelf" for one week, and longer when possible -- but this is not guaranteed."
This is complete BS! I no longer have a functional PalmPilot, so having their books on my computer helps not one bit- because I can't just copy them over to my Ipad or Ipod. I have to use their online service to do that. Combine this with the fact that their pricing truly sucks, and I can buy most titles cheaper at Amazon, well- why would I ever purchase another book from them? This is extremely crappy service.
has anyone at Mobileread thought of getting together on a petition, getting all of the ereader.com customers to sign it and forward this to them? I really predict some problems for ereader.com if this is how they treat their customers.
I will absolutely NOT buy the sdame ebook twice. I think they are telling their customers 3 things- You spent good money on nothing, so in the future either pirate that ebook or buy it from Amazon, where it is much cheaper.