MobileRead Forums - View Single Post - Borders Australia

cadele · 07-18-2010, 02:12 AM

I, too, am very disappointed in the whole Borders/Kobo experience. My Kobo has now bricked after failing the firmware update.

The ebooks I purchased days ago have no download links so I can't download the books to ADE and transfer them to my Eco Reader.

I logged a ticket and just got the standard acknowledgement receipt.

I also telephoned them and they had the hide to tell me that it was because the books (5) I had ordered were of low cost!!!!

Gee, not that they are calling me cheap or anything!

I actually purchased the books because of the author, thank you Borders very much.

Still not resolved. I have sent a reply email to them advising them to remove the books from my Library and to refund the cost so that I can obtain the books from a store who will actually let me have them.

I have to wait another 10 days or so to get a replacement Kobo. If that also fails then I am going to ask for a refund for that.

Ridiculous way to run a business.

Am extremely put out and disappointed.

07-18-2010, 02:12 AM	#13
cadele Addict Posts: 372 Karma: 3710372 Join Date: Feb 2010 Device: Kindles, Sony 650	Borders / Kobo Abysmal I, too, am very disappointed in the whole Borders/Kobo experience. My Kobo has now bricked after failing the firmware update. The ebooks I purchased days ago have no download links so I can't download the books to ADE and transfer them to my Eco Reader. I logged a ticket and just got the standard acknowledgement receipt. I also telephoned them and they had the hide to tell me that it was because the books (5) I had ordered were of low cost!!!! Gee, not that they are calling me cheap or anything! I actually purchased the books because of the author, thank you Borders very much. Still not resolved. I have sent a reply email to them advising them to remove the books from my Library and to refund the cost so that I can obtain the books from a store who will actually let me have them. I have to wait another 10 days or so to get a replacement Kobo. If that also fails then I am going to ask for a refund for that. Ridiculous way to run a business. Am extremely put out and disappointed.