Thread: Black Kobo
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Old 07-15-2010, 06:18 PM   #14
clintbradford
Older ... slower ...
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Posts: 450
Karma: 1924
Join Date: Jun 2010
Location: Jurupa Valley CA US
Device: Kobo, Kindles 2/3/Keyboard/Fire/Fire HD, HDX.
>> ... sometimes the most obvious course of action we can't see ...

I am in my mid-50s in age. I cannot remember such an excellent quality of support from a corporation for a US$150 device in my lifetime ...

I have had an excellent relationship with Verizon Wireless for a decade or so ... But not the immediate replies that I have received from the folks at Kobo corporate.

I certainly HOPE that others realize this fact. Kobo corporate CARES about how INDIVIDUAL consumers are using their Kobo eReaders. It irks me when I see messages like, "My Kobo is a brick - fix it NOW!" or "Me, too ... " posts. We have direct contact info all over this message service for Kobo reps - and they are responsive, HELPFUL, and bending over backwards to please the end users.

Now, then, if I could only get my local Borders retail stores to be as excited as I am with device ... but that's another thread.

Clint Bradford
Mira Loma CA US
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