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morana69 · 07-15-2010, 06:17 PM

Hi,

I've had the same problem in the past. I had to send it back to Bookeen and they repaired it. They fixed it for me under warranty (even though it was more than 12 months since purchase).

They took a few days to get back in touch with me but sent me an RMA number quickly once I'd gone through the 'recovery steps' that they suggested I try first.

In general I've had pretty good service from their support. So it would be worthwhile hanging on for a few days to see what they say before you take any drastic steps.

~ John

07-15-2010, 06:17 PM	#2
morana69 Member Posts: 14 Karma: 10 Join Date: May 2008 Device: Cybook Opus, Cybook Gen 3 (broken)	Hi, I've had the same problem in the past. I had to send it back to Bookeen and they repaired it. They fixed it for me under warranty (even though it was more than 12 months since purchase). They took a few days to get back in touch with me but sent me an RMA number quickly once I'd gone through the 'recovery steps' that they suggested I try first. In general I've had pretty good service from their support. So it would be worthwhile hanging on for a few days to see what they say before you take any drastic steps. ~ John