Quote:
Originally Posted by Tamara
The threads are deleted because they violate the terms that everyone agrees to when they create an account at Apple forums.
|
Gee, guess I should have read the terms of service.
No, wait, life's too short. What do they say? Don't criticize Apple? Don't link to criticism of Apple?
Anyway, I don't think Apple is being all that wise, in terms of handling the Consumer Reports thing. You don't play with the consumer press and not put yourself in a rather bad position. Think of the SUVs that rolled over too easily, or the problems on Lexus traction control, etc. They love to print your denial right next to the test showing you're full of it. Sells magazines. Although CR, I think, is at least also about getting it right, and protecting the Consumer.
I generally respect companies that are up-front and consumer friendly enough to run forums or similar. If they don't frequently, someone else will, but I think it kind of works better if you have input from the company, some level of moderation to cut the spam and trolls. And for the most part, Apple does that, although deleting stuff it doesn't like is definitely dark-side behavior. But otherwise their support, in my experience, has been good. Kind of a no-win situation for them, I suppose. Dell, Lenovo, HP, Amazon, etc., all run fairly decent user forums, it's a big plus in my mind, although you have to learn to read the things properly, everything gets criticized, rightly or wrongly. But I remember one batch of HP video cards that went from "nothing wrong" to "we'll replace for free", after a pattern was seen, and users kind of diagnosed the problem for them (bad bearings in the fan).
And I should note, even do-no-harm Google has shut down discussions it did not like, search for the Google Desktop Enterprise Search newsgroup some time, see what they did there (although Google at least left the old data up).
That's one reason I like
independents, like Mobileread. Better for comparisons and less likely to lawyer up on you on terms of service, less likely to disappear something.
