Quote:
Originally Posted by Marcels
I'm having a really hassle with this upgrade.
I installed the upgrade using my Windows 7 laptop. The process went fine but when it completed the Kobo sat with a 'updating the software on your eReader, one moment please' screen. I left this for around 2 hours with no change.
In the end I reset the Kobo with a paper clip, I then got a loading screen with the progress squares in the bottom right corner, once 7 squares appear the Kobo freezes. Tried reseting a few times but no luck.
I reinstall the firmware again using a Vista PC. The process completed and the Kobo desktop software says the update was a success, please unplug your eReader. I did this but the Kobo is sitting again with the updating software message.
Does any one have any ideas on what's going on, how long is 'one moment'?
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This is exactly what happened with mine. I initially tried on Windows 7 64bit and again on XP 32-bit. No luck with either and I'm still waiting "one moment" I have a ticket open with Kobo that is supposedly being escalated to level 2 support.