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I don't know why anyone is surprised by this. This sort of thing happens with every single device Apple has released in the last several years. Invariably, within a short time of product launch, there will be some crippling issue that will crop up for a fairly large number of early adopters. Apple always and without fail initially denies there's a problem. After the evidence gets overwhelming and Apple's denials start to sound ridiculous, they then switch their story to say they've confirmed that a "very small" number of users have been affected by a simple issue that can be fixed by this or that procedure. Users continue to report a problem, and Apple remains quiet, acting like there isn't a real problem in the first place. A few months down the line, suddenly a software or firmware update is quietly released that solves whatever issue was affecting the device. This little act plays itself out with iMacs, Macbooks, iPhones, iPods, etc. It's gotten so predictable it's boring.
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