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Reading through this thread above, isn't it remarkable how much time and energy so many of us spent trying to FIGURE OUT what our problem with "Protected Page" errors were all about?
Wouldn't it have been much more respectful for SONY to have made it clear that it has a firmware problem that other manufacturers do not have and that they are working on a fix?
Wouldn't that simple direct message have made us happy to have purchased a SONY product - demonstrating that SONY respects our valuable time and energy - and to alert us that they're doing their best to address it?
For a major company like SONY to miss the mark so widely in customer relations is a sadly missed opportunity. Instead of turn a bad situation around ... they've made it worse, and now almost beyond reputational repair.
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