Quote:
Originally Posted by clintbradford
>> For a very few kobo owners, our units were in such a "frozen" state that the SD card upgrade process was the ONLY way to get us up and running again. But for the vast majority, the "traditional" kobo online method is fine.
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This is true from what I have seen but I had to say I am disappointed that they released it all without finding out this would happen. You plan for the small few who might have a problem not the majority (especially when doing something which might break the entire product). And if there is a problem you make sure that you get it fixed PDQ and that your tech support people are helpful. I have received some help from the tech people at Kobo but it hasn't worked in my case and now I have been waiting 3+ days (yes there was a weekend in there but so what when you do something like this people better be working weekends you plan for that too) for someone to propose anything for me that may work. As it stands my option is return my machine via mail and wait a week and a half for replacement if I'm lucky which sucks considering I already had to do that once. For what it's worth if you live in Canada I say take it to a Chapters (where if they break it they at least can replace it right away hopefully) and anywhere else get an SD card don't risk breaking yours like mine.