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Assume you are using the web browser to see the "my b&n page"... make that section of the web page visible in the touch screen window (may require scrolling) then if you touch in the "box" in the browser for username - a keyboard should pop up in the touch screen at the bottom of your nook. I think you have to hit submit or enter and then touch the password field and a keyboard should re-pop there as well giving you a chance to enter your password.
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