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It's probably a result of their online presence being re-invented every year or two. I worked for Whitcoulls for a long time and saw the online side of the business re-hashed maybe 3-4 times? With each iteration would be a new backend, new processes, and probably new people. I have no idea what they are running for their backend processes these days, but from a customers point of view the service must have gone way backwards, even from the Flying Pig days.
Cheers,
G
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