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Steve,
I took a look at your publisher's website, and from what I can see they are on the higher end of pay to publish services. However that still doesn't put them on the same level as a commercial publisher, even a small press.
They're marketing to authors, not to readers.
They don't appear to have a distributor, and so any bookstore placement is going to be local, rather than chain, which really limits your books' exposure.
They don't appear to be an author mill, but they are clearly treating authors as customers rather than suppliers, and that means their focus cannot be on getting your books sold the same way a commercial publisher's would be. It's simple economics, they get most of their money from authors, so their marketing focus is going to have to be on selling publishing to authors, rather than books to readers. It's a rational decision, if they didn't do it that way they would go out of business, but their best interest is much more divergent from yours than that of a commercial publisher.
I'm glad you're happy with them, but they're not as good a solution as even a royalties-only small press.
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