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Old 07-09-2010, 08:31 AM   #14
SameerH
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Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
Quote:
Originally Posted by rcanthony View Post
Same problems as the original poster... I lost ALL books and documents on the device, including the 100 built in books!!! I can still send books via Bluetooth, and KOBO stores them 'somewhere' but I can not do the following:
- Connect my KOBO to my WinXP machine with USB (device doesn't register)
- view any built in books
- reset to factory defaults (without having to hit reset)
- power off/on the KOBO
- Upgrade the KOBO with the method described above...

So I was glad to find this helpful workaround to force an upgrade but here is what happens for me....
I get my KOBO into Upgrade Mode (after over an hour of messing with it)
I download the software noted in the quoted instructions
I try the force update trick

In the final stage when KOBO looks like it might upgrade I get an error saying my KOBO disconnected and a phone number pops up prompting me to phone... no dice... workaround that SameerH doesn't work for me...

What are my options at this point SameerH ?

As an aside I love this thing to death, its improved my workflow dramatically and I am hoping I can get KOBO back online ASAP.... I'm really wishing I'd looked to see if there were issues upgrading before I went ahead and did it... very depressing

Please advise rcanthony@mac.com

R


Hey rcanthony, I got your email and replied. Please check your inbox.
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