Quote:
Originally Posted by SameerH
Hi Giancarlo,
I'm sorry, I thought someone was already helping you. Let's try this.
To fix this short of getting you an SD card upgrade, you can try the following:
1. Download the newest version of the desktop application (this version allows us to force another upgrade).
- http://download.kobobooks.com/desktop/0/KoboSetup.exe (For PC)
- http://download.kobobooks.com/desktop/0/KoboSetup.dmg (For mac)
2. Try to get the device in upgrade mode by using MENU + CENTER DPAD + RESET (using a paperclip). Hard to do and you may have to try several times. (looks like you should put it to sleep first for it to 'lock up' and use that to your advantage to initiate upgrade mode in this manner). Upgrade mode = blank screen + red light.
3. Install the newly downloaded app and from the library view press CTRL + SHIFT + U to force the upgrade wizard to come up again.
4. skip through to step 5 (step 1 will redownload the firmware, let it do this).
5. Follow the steps to re-upgrade the device.
Let me know how that goes. I will be in and out, so best to email me with the results, which I'll get on my mobile:
shasan at kobobooks dot com
Thanks so much for your patience, sorry it's taken so long. |
Same problems as the original poster... I lost ALL books and documents on the device, including the 100 built in books!!! I can still send books via Bluetooth, and KOBO stores them 'somewhere' but I can not do the following:
- Connect my KOBO to my WinXP machine with USB (device doesn't register)
- view any built in books
- reset to factory defaults (without having to hit reset)
- power off/on the KOBO
- Upgrade the KOBO with the method described above...
So I was glad to find this helpful workaround to force an upgrade but here is what happens for me....
I get my KOBO into Upgrade Mode (after over an hour of messing with it)
I download the software noted in the quoted instructions
I try the force update trick
In the final stage when KOBO looks like it might upgrade I get an error saying my KOBO disconnected and a phone number pops up prompting me to phone... no dice... workaround that SameerH doesn't work for me...
What are my options at this point SameerH ?
As an aside I love this thing to death, its improved my workflow dramatically and I am hoping I can get KOBO back online ASAP.... I'm really wishing I'd looked to see if there were issues upgrading before I went ahead and did it... very depressing
Please advise
rcanthony@mac.com
R
