Buying the Glo in Canada: Future shop vs. Chapters/Indigo
 

What are your opinions on this? Chapters or Future shop? (In-store, not online buys)
I find the customer service at my local Chapters quite good, better than future shop or best buy....BUT I haven't had to return or exchange anything.

so....which have people had better luck with on returns/exchanges?

It SEEMS that future shop has a better policy in writing
Future shop (30 days no questions asked with original packing etc)
vs.
Chapters (14 days in-store unopened packaging)

But when I read about people taking things back to Chapters, they seem to have better success than the written policy would indicate. And I have heard of people complaining about Future shop not honouring their written policy.

So, help me decide!

When I bought mine, the girl said that I can return it within 14 days if there is a problem. She didn't say it had to be in an unopened package. She did, however, tell me that after the 2 weeks, I need to contact Kobo with any problems (1 year warranty with Kobo).

I prefer Best Buy/Future shop because you have more days to use the device and a better chance before deciding to keep the device or not.

On-line sales from Chapters-Indigo come with a 30 day return policy and they can be returned at any of the related B&M stores.

Thanks for the replies. I'm so indecisive. Which is silly, cause I'm usually happy with what I end up buying...

@Taming: I'm trying to avoid buying online for the simple reason that I'm trying to get it before I go on a trip and I don't want to risk backlog/not getting it in time, otherwise, it seems simple to just order it of course.

Anyone have a exchange/return problem that couldn't be solved at either place?

I guess I want no hassle if there's some small problem with it (ie bright pixels that have been mentioned in several threads), that kobo might suddenly decide isn't a flaw or something silly like that.

I would go with BB or FS...try it out and return it if you dont like it.

I bought my Vox at BB last year for that very reason, and even got a price adjustment when they dropped the price by $20!

The biggest advantage to buying at Chapters is that they MAY exchange it for you if you have a warranty issue (rather than shipping it out east and waiting for kobo to fix or replace it). But that tends to be up to the store manager. Also, I don't know what sort of legal relationship Kobo has with Chapters since their sale, so maybe you can't even do that anymore? I'd be curious to know if anyone knows the definitive answer to that question!

pokee--At my local Chapters the manager told me that now that Rakuten owned kobo, they would only exchange them within two weeks if bought in the store or 30 days if bought on line. I don;t know that this is definitive enough, but I called Chapters-Indigo support and was told the same thing.

I was told the same thing and while this has always been their policy, I'm also doubting that they would show the leniency they did before Kobo was sold

Well, I ended up emailing future shop to see if they lumped ereaders in with some of their other electronics which only have a 14 days return policy. Seems that is indeed the case, this was their reply:
Anyone know for a fact that it IS 30 days on Kobo Glo (ie has a receipt that says decisively or happens to work there :D)?

I do have trouble believing customer service at any place, but I was hoping they'd just confirm the 30 days for me. :p

Oh, and I totally love that I email the future shop specific email address and they refer to future shop in their email, but they give me a link to the best buy website....too funny.

Although I may be wrong, But I think future shop and bestbuy are also 14 days on electronics.

Regards

Jack

I asked that very question when I bought my Vox one year ago. I was told ereaders had a 30 day policy, because they are not considered tablet computers.

First of all, that link was wrong...it showed online policies. The in store policy does not mention "all electronics" have a 14 day policy...it names specifics items...and ereaders iis NOT on the list. The rep was WRONG. The return policy is still 30 days...even for Kobos new tablet ereader...

that's what i thought, but i figured they might be sneaky.

I HATE it when I can't get a straight answer about something so simple. That's been my experience at big box stores...ask 10 different people get 12 different answers.

Guess I might just drop in the store and get ahold of someone with some authority. And see what they have to say about their email customer service reps.

The reality is you are going to do better speaking one on one to a manager in a professional manner. If you are planning on going on a trip that is going to take you over the 14 day return period and worried it might need returning just explain your concerns to the store manager and ask if an extended return policy is an issue.

Chapters seems to have better customer service and better managers in my experience. A store manager will normally quite happily make an exception in advance. Just get them to write the new return date on your reciept.

I also received the new policy from Chapters in the Eaton Centre - 14 days if unopened. Then they stapled the Kobo contact info onto the receipts (i bought 2 Glo's).

Thanks judyz!!! That was great advice. I ended up trying that approach at Future Shop actually, went to the returns/exchange desk, where they DID say 14 days, but when I told my situation and she was happy to add the extra time on....even a few extra days after I get back without my asking!

Really didn't realise stores could be so flexible. I'm usually a take-it-as-it-comes kinda person. ;)