Chapters broken when buying a book after reading the preview
 

The following problem has happened to me both times I've bought a book from Kobo after reading the preview on my Kobo Touch:

I read the preview to the end, and then bought the book (once on the website, once on the device). When I try and read the book, it starts on the title page, and won't get page-turn past the early pages of the book ("other books by this author" on one "reviews of this book" on another.

If I look in the Table of Contents: all the chapters are there twice.

If I use the TOC to get to a chapter: I can page-turn all the way to the end of the chapter, but then it takes me back to the same page it got stuck on above.

The first time it happened I fixed it by deleting the book from my library, and then putting it back by settting a bookmark on the kobobooks website (NOT an obvious way to get it back!).

Does anyone else have this problem? If so, is there an easier workaround?

Thanks.

That is exactly what happened to me. I had purchased, after reading the whole preview on my iPad app, from the iPad. I think I was able to buy from the app itself.
The book was then totally unstable, double chapters, bookmarks not working. I deleted it but was unable to download it again to my iPad. I did get it on my Touch but it would not download through the Kobo desktop I had to use ADE and put it on the Touch that way. It still is not on my iPad. I don't carry both with me all day so I really miss having my current book on the train etc.
I'll be very interested to know if this has happened to others. I posted about it last week but no replies.

I just finished a book with this problem. I slogged through it by going to the TOC at the end of every chapter.

I was going to try deleting the book and adding back in but I didn't want to do that until I finished it, just in case I lost it entirely.

Another thing, in the Kobo app on my phone (Android), the chapters are completely empty.

I don't think it's possible to permanently delete a book from your Kobo account.

Deleting seems the only option...
 

I sent the same query to Kobo support and their reply was as follows:

Which is disappointing. :(

I actually tried this and found that it didn't actually work as described (the book wasn't in my Trash).

What I did was:

1. Delete the book from my library (on the Kobo)
2. Hit the "Sync" (cloud) icon on the top-right corner of the Kobo
3. Went to "My Library" on kobo.com
4. Checked the "Trash" section - It was empty!
5. Went to the "Purchased" section
6. Checked the box next to the book I just deleted and clicked the "Bookmark" button.
7. Confirmed that I wanted to bookmark page 1
8. Hit the "Sync" cloud icon on the Kobo again. This made the book download again. Hurrah!

That appears to be the quickest way to make it work. If it happens again I'll have to see if the web-based part of that is possible from the browser on the Kobo. The first time this happened I ended up having to get out of bed and head downstairs to the laptop so that I could carry on reading! :angry:

I hope it doesn't do this every time I buy from a preview. That would be a bit of a sales & marketing failure!

Can anyone tell me why my book won't go to my Kobo app when I refresh. It is on my Touch. I have tried all the above.

What is the name of the book and the author?

I'm having the same problem on my Touch - 11/22/63 Stephen King.

I just had the exact thing happen to me, I had the preview on my KT and then I bought the book from kobo. At the end of each chapter it would take me back to a page in the beginning. I slogged through going to the TOC at the end of each chapter and selecting the next chapter. I don't remember this happening to me when I had a preview of another book then went on to purchase it.

Perhaps it is a bug with release .17 .... is everyone that had the problem using .17?

If other people are having this problem too, then I'd suggest they contact Kobo support at help@kobobooks.com.

They won't give you any more help than me, I imagine, but at least it will let them know how widespread the problem is. I'm a software developer myself, and I can assure you that bugs that are only reported by only one person don't usually end up on the top of the "fix it" pile (unless they cause data-loss)! ;)

Yep. I have .17.

For what it's worth, deleting the book, syncing the Kobo, then adding the book back in and re-syncing fixed it.

This is really annoying though. Because Kobo doesn't have a shopping cart, I use previews to remind me which books I want to read. It looks like I'll have to delete the preview before I buy the book now.

Sorry I missed your reply to me. The book was called Liar Lair by (I think) K T Larson. It had a promising preview but wasn't my kind of book. I had all kinds of trouble with it and ended up not liking it! I just use the website now and use 'GoodReads' for recommendations. I hope to avoid any further contact with customer (no) service.