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Old 09-09-2010, 05:10 AM   #1
riverdale
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Screen showing lines and broken text

Hi
I am new to the mobileread.
I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done.
At present i am at Bangalore,(India). The ebook was gifted to me by my son who purchased it from Singapore.

Last edited by Alexander Turcic; 09-10-2010 at 05:51 PM. Reason: moved to appropriate section
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Old 09-09-2010, 05:26 AM   #2
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Quote:
Originally Posted by riverdale View Post
Hi
I am new to the mobileread.
I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done.
At present i am at Bangalore,(India). The ebook was gifted to me by my son who purchased it from Singapore.
Hi riverdale, welcome to the forum!

I doubt you will get an answer to your question by answering a thread that is on an unrelated subject. You should post a new thread in the iRiver section of the forum: http://www.mobileread.com/forums/forumdisplay.php?f=219

Hope this helps
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Old 09-13-2010, 12:11 AM   #3
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Do you encounter the problem reading a text (.txt) file? If you are, the 'broken text' is a bug that has not been fixed by iRiver for a very long time.
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Old 09-13-2010, 08:15 PM   #4
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Quote:
Originally Posted by riverdale View Post
Hi
I am new to the mobileread.
Welcome, riverdale.

Quote:
I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done.
Just to be sure we're talking about the same thing: are you saying that the screen of that same ebook looks different now after the charging process, from how it looked before you plugged the charger in?

I haven't seen this happen to mine, but I think I normally close the book and switch the device off before I plug in the charger, so we haven't had the same experience.

I'm wondering if it's simply the screen not refreshing properly after the charge. If you close the ebook and re-open it, does the screen still show broken text?

riverdale, which format is the book in? Is it an ePub book, or a TXT file, or PDF ... which format? (I'm asking because they tend to display differently.)

Or perhaps the problem has resolved itself? We can only hope!
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Old 09-17-2010, 01:23 AM   #5
riverdale
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Hi
The e book is showing non of the formats. It is opening normally but screen appears like a page that has been smeared before the ink dried (in a normal ink written page) making it impossible to read 3/4th of the left hand side of the page. Right hand side is visible and i can navigate through all page by guess.
All formats ePub, TXT or pdf can be accessed.
The problem persists even after u shut down the ebook. The black smudges remain visible though they tend to become less dark.
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Old 09-17-2010, 02:25 AM   #6
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Ouch, riverdale, that's a pity. It sounds to me like you have a faulty screen. The smearing must make it unusable to start with, but if the smearing remains to some degree even after the device is switched off, I'd say the component that regulates the electrical charge to the screen (which is what determines which pixels go dark and which go light) has failed or become corrupted.

I'd guess this is going to need hardware service or replacement - it's unfortunate that you're in another country from where it was bought.

I don't think it's necessarily going to fix it, but have you tried a complete reset of the machine? It's probably worth a try, before you go to the trouble and expense of sending the machine back to Singapore.
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Old 09-17-2010, 03:16 AM   #7
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Can you post a photograph of the screen?
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Old 10-03-2010, 02:09 AM   #8
riverdale
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attached is the picture of eBook.
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Old 10-03-2010, 02:37 AM   #9
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Hi riverdale,
That definitely looks to me like the screen refresh is damaged, though I'm not a technician. But it looks like the data the screen display is getting is corrupted, or the hardware in the screen itself can't display it properly.

If the setup with iRiver in India and Singapore is anything like here in Australia, iRiver is probably going to tell you to take the problem to their distributor. Does the company this device was bought from in Singapore have a website where you can e.mail them a copy of the picture and ask them what they'll do for you?

Maybe someone else will have other ideas I haven't thought of, but it definitely looks to me like it's a hardware fault.
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Old 10-03-2010, 02:53 AM   #10
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Does the screen stay like that when you turn the iriver story off? If it does then your screen could be cracked.

samac

Last edited by samac; 10-03-2010 at 07:08 AM.
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Old 11-01-2010, 12:11 PM   #11
tahy86
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same problem

Quote:
Originally Posted by riverdale View Post
attached is the picture of eBook.
my iriver screen looks exactly the same, even when its turned off. i had accidentally put a little pressure on it. i don't know if it would be covered by warranty and where and how to get it fixed. did you find any solution ?
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Old 11-01-2010, 02:27 PM   #12
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\\See this thread.

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Old 11-01-2010, 04:47 PM   #13
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Unfortunately, both of them are undoubtfully and clearly broken screens: you broke your screen by accident.
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Old 11-09-2010, 08:54 AM   #14
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That happens if something hard was pressed onto the screen or the screen is defective to begin with. Contact the company
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