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Old 09-22-2010, 07:38 AM   #1
benjaminsolah
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Hard Reset
I was an idiot and pulled my Reader out of my computer without ejecting properly and ever since, the touch screen has been responded really poorly.

I tried a soft reset, but nothing much changed, so I want a try a hard reset. How do you do that?
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Old 09-22-2010, 11:42 AM   #2
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Did you try using a paper clip on the hole on the back of the reader?
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Old 09-22-2010, 01:00 PM   #3
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Quote:
Originally Posted by benjaminsolah View Post
I want a try a hard reset. How do you do that?
I had trouble authorising my 350 for DRM and ended up speaking to Sony this morning. Nobody there knew how to do a hard reset on the new readers! The guy on the other end of the phone said he would escalate the matter.
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Old 09-22-2010, 03:10 PM   #4
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Quote:
Originally Posted by benjaminsolah View Post
I was an idiot and pulled my Reader out of my computer without ejecting properly and ever since, the touch screen has been responded really poorly.

I tried a soft reset, but nothing much changed, so I want a try a hard reset. How do you do that?
On the 600 you insert a paper clip in the reset button, then power on the device and when you see the message opening book you hold the page back (<)and volume up(+) buttons simultaneously until you get a screen asking you if you want return the device to factory presets.
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Old 09-22-2010, 06:46 PM   #5
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Thanks tracyeo, that was the thing I was looking for. I'll try that but I fear I might have to take it back to the Sony store today.
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Old 09-22-2010, 07:21 PM   #6
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The screen to reset to factory settings doesn't come up.
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Old 09-22-2010, 08:59 PM   #7
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I managed reset the settings and I formatted it. It seems after formatting it, it's working fine again.
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Old 09-23-2010, 08:39 AM   #8
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I managed reset the settings
How did you do it?
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Old 09-23-2010, 09:09 AM   #9
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It's in the setting somewhere, says 'back to factory' settings or something.
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Old 09-23-2010, 10:36 AM   #10
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It's in the setting somewhere, says 'back to factory' settings or something.
So basically, you have done it in a soft way, via the reader's OS?
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Old 09-23-2010, 07:37 PM   #11
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Yeah, by repeatedly trying to get the touch screen to respond.

But the main thing that fixed my problem, I think, was formatting the Reader. I think when I pulled the USB it corrupted something - or something on there was corrupted anyway.
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Old 09-23-2010, 11:28 PM   #12
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To do the hard reset you have to press the reset and then the power switch. When it starts to load, press the back button < and the magnifying/zoom button for the 650. I had to do the hard reset as well because I kept pulling out the usb connector while the drive was still open.
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Old 09-24-2010, 05:42 AM   #13
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Quote:
Originally Posted by benjaminsolah View Post
Yeah, by repeatedly trying to get the touch screen to respond.

But the main thing that fixed my problem, I think, was formatting the Reader. I think when I pulled the USB it corrupted something - or something on there was corrupted anyway.
Oh, I see.
How do you format the reader? From inside of the reader's OS or on your PC?
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Last edited by astra; 09-24-2010 at 05:45 AM.
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