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Old 09-14-2010, 08:54 PM   #1
woodfairie
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Don't buy a sony , especially from future shop !

I am so mad i am fuming , i bought a touchscreen prs 600 when they first came out, spent almost 400 dollars on this unit, which one day just decided to not turn on ( 6 months old ) i didn't keep the box , i didn't know i needed it , i did keep the receipt , however , sony says serial numbers are on the unit , guess what , mine was on the box , that i do not have or can't find , so now my 400 dollar paperweight is useless and future shop says it is sony's fault and sony says it is not under waranty because no serial number .

I will never buy another sony product again and i will tell whoever will listen about my experience with both of these companies.

So i don't know what you should buy , but i can definitely tell you what not to buy !!


Update

" Future shop has replaced the unit after numerous convo's, sony still refuses to do anything for me. "

Last edited by woodfairie; 09-17-2010 at 08:09 AM.
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Old 09-14-2010, 09:07 PM   #2
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Feel your pain, but why didn't you register it when you first received it?
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Old 09-14-2010, 09:23 PM   #3
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I am not sure to be honest , just didn't think about it ? Had faith that if anything happened i had my receipt and things would be fine ! ........ I had a repackaged item and i am not even 100 % sure if that paper was in it !
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Old 09-14-2010, 09:26 PM   #4
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If I had a repackaged item, I'd have been back to the shop getting it exchanged for a new one ASAP.
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Old 09-15-2010, 11:57 AM   #5
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There isn't a sticker on the back with the serial?

Does the serial number show up in the About screen? You might be able to find it there.
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Old 09-15-2010, 03:03 PM   #6
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There isn't a sticker on the back with the serial?

Does the serial number show up in the About screen? You might be able to find it there.
According to the OP that's unfeasible, as it won't turn on.
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Old 09-15-2010, 03:09 PM   #7
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Something's not right here.

All my sonies pretty much had the SN laser etched onto the rear of the chasis. Sounds like you got a refurbished one, which doesn't make sense since you said you bought it brand new. It should have come in a pretty Sony box, with the serial number on the rear. There should have been several pieces of documentation, including the limited warranty. If they weren't there and you kept it after finding out that something wasn't right, that's your fault - not Sony's. Sorry bud.
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Old 09-15-2010, 03:16 PM   #8
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So it is still very important, to keep all packaging an dall ducuments, when spending 400$ for what ever...
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Old 09-15-2010, 04:58 PM   #9
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We need a mod to fix the title of this thread. It's not about not buying a Sony Reader. It's about not buying anything from Future Shop.
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Old 09-15-2010, 05:19 PM   #10
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Didn't look/sound like a Sony problem to me.
Personally didn't have any problems with my PRS reader bought from local dealers.

Maybe Future Shop has a problem with customer service.
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Old 09-15-2010, 05:32 PM   #11
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Yes, it seems unfair to bash SONY in the title. Like there aren't enough legitimate reasons to bash SONY...
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Old 09-15-2010, 06:48 PM   #12
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According to the OP that's unfeasible, as it won't turn on.
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Old 09-16-2010, 04:17 AM   #13
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I've had two PRS-600s. Both have had the serial number on a sticker on the back of the machine.
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Old 09-17-2010, 08:07 AM   #14
woodfairie
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Ok , after spending numerous convo's with both future shop and sony , future shop tells me that sony is the one who didn't place the serial on the back of the unit , sony just has a standard reply that the unit has been tampered with ( because there is no serial number on it ) apparently future shop is going to launch an " investigation " into why this one unit didn't have a serial number as i certainly did not tamper with it in any way , it did come in it's box , as this was my 1st sony reader , i have no idea how i was supposed to know what documentation came with it , i am not psychic !! It did have the booklet telling how to use the sony reader that i do remember , future shop has replaced the unit with a new one albeit reluctantly and next time i will definitely be checking any new units to make sure they have a serial number and and/or keeping my box , however with the amount of products we buy , I have no idea how to keep all these boxes ? I am still very irked with sony if it wasn't for future shop i would still be out a reader and i still am not 100 % certain whose fault it was ?
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Old 09-17-2010, 08:34 AM   #15
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Bad luck dude! =( Well at least you got it replaced. And usually I keep the packaging of new things for at least the time of the warranty as it's the best packaging to return things if you have to (had to send already a monitor and an external HDD). If you have the space, it's never wrong to keep the original packaging (unless you're a gadget junkie).
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