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Old 09-13-2010, 06:08 PM   #1
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Kindle problem with collections

I've had my Kindle 3 (my first ever ebook) for about a week now. It seemed to be going swimmingly. I had bought a few books from Amazon and downloaded free ones from Amazon, Gutenberg and some universities.

I didn't have more than about 40 books on the Kindle. I started straight away creating collections and that apparently posed no problems (apart from the usual moan about lack of hierarchy). Today I was sitting at 36 thousand feet in a plane. I had been reading my Kindle in its cover. I laid it down on the seat next to me for about 20 minutes. When I picked it up and switched it back on again, the home page looked the same, but I couldn't open any of the collections. Nor could I start a new collection. The problem has persisted back at ground level.

I sent an email to UK customer support (it was too late to ring them today). I wondered if anyone here might have any ideas.
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Old 09-13-2010, 06:13 PM   #2
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You tried resetting it? (Slide and hold power button for 20 secs)
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Old 09-13-2010, 07:08 PM   #3
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Yes. But it didn't change the situation.
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Old 09-13-2010, 08:31 PM   #4
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Does it work when you sort by author or title? If no, the problem isn't collections If yes, it sounds like you have a corrupted collections file. You might try deleting the collections.json file from the System folder, restart and see what happens.
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Old 09-14-2010, 01:44 AM   #5
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Have you connected the Kindle to wifi or 3G since the incident and done a sync? Sometimes this can clear oddities? Otherwise I'd try a reboot.
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Old 09-14-2010, 10:41 AM   #6
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I spoke to CS and it turns out that I wasn't taking long enough over resets. It now seems OK.
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